Your privacy is important to Kingsdown Inc and Kingsdown Australia Pty Ltd (Kingsdown). This privacy statement provides information about the personal information that Kingsdown may collect and the ways in which Kingsdown uses that personal information.
Personal information collection
Kingsdown may collect personal information about you during product warranty registration and claim processing, from voluntary surveys, and when you visit a Kingsdown website. The provision of your personal information is voluntary, however if you choose not to provide it for a particular activity you may be unable to fully participate in the activity. Kingsdown may use the following kinds of personal information:
- your name, address, telephone number, email address, age and sex;
- information about your body shape including height, shirt and pant size, the distance between your head and shoulders;
- information about your favorite sleep position, current sleep experience and any muscular, joint or back pain you may suffer; and
- any other information that you provide to Kingsdown.
This Web Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to this Web Site, and understanding how visitors use this Web Site. Cookies can also help customize this Web Site for visitors. Personal information about you is not collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Using personal information
Kingsdown may use your personal information to:
- supply you with a Sleep to Live bed and mattress that you select and purchase;
- administer and process product warranty registrations and process any warranty claims; and
- under take research into bed and mattress design, development and usage.
Kingsdown may disclose your personal information to its agents or sub-contractors for the purposes outlined above and on the condition that the agent or sub-contractor in question uses your personal information in accordance with the terms of this privacy statement.
In addition to the disclosures reasonably necessary for the purposes identified above, Kingsdown may disclose your personal information to the extent that it is required to do so by law.
Securing your data
Kingsdown takes reasonable technical and organizational precautions to protect your personal information it holds from loss, misuse, alteration or modification, unauthorized access or disclosure.
Kingsdown stores any personal information you provide in a secure manner.
Cross-border data transfers
Technical data and information drawn from the information you provide to Kingsdown Inc in the United States is transferred in a form that does not identify you for analysis by Kingsdown Inc and its agents and sub-contractors for the purposes of research and development of beds and mattresses.
Updating this statement
Kingsdown may update this privacy statement from time to time by making a new version available on its website or in store at a Sleep to Live centre.
Telephone and Email communications
You may receive an email communication or telephone call from a Kingsdown representative if you make any enquiry or warranty claim regarding a Sleep to Live bed or mattress.
Contact Kingsdown Australia Pty Ltd
If you have any questions about this statement or Kingsdown’s treatment of your personal information generally, please write to Kingsdown Australia Pty Ltd:
- by post
- by post
126 W. Holt Street
P.O. Box 388
Mebane, NC 27302
USA Kingsdown Australia Pty Ltd (ACN 104 074 768)
Sleep to Live knows that you care about how your personal information is protected and used. All the information you provide will be kept confidential to the extent reasonably practicable. Our privacy and public records obligations are governed solely by applicable state statutes and U.S. federal laws, including, but not limited to, the Freedom Of Information Act. By visiting this Web Site, you are accepting this entire Privacy Statement.
This is information such as your name, address, telephone number, e-mail address, credit card number, etc. This type of information may be provided as a part of the purchase process to provide you with a service, product, or information about the Web Site services. It is used to process your purchase in a timely manner. Please note that we do not permanently store your credit card information. It is only used when transmitted to the appropriate credit card company during order processing. Personal information such as height, weight, clothing sizes, age, pain criteria, lifestyle information, etc., is collected only to determine the best sleep system for you. Sleep to Live does not sell your personal information.
This is information such as your IP address, browser type, domain name, etc. This type of information is automatically collected and used comprehensively to help us improve this Web Site.
Sleep to Live makes commercially reasonable efforts to ensure that your information is secure. When credit card information is transmitted online, Sleep to Live uses the industry standard Secure Sockets Layer (SSL) encryption security measures. We will continually look at new security technologies and will utilize them as needed. However, as effective as these measures are, no security system is impenetrable. Sleep to Live does not guarantee the security of its information databases, nor does it guarantee that the information you choose to supply will not be intercepted while you transmit it from your computer, over the Internet, and to the Sleep to Live systems.
Personal information that you provide will assist Sleep to Live in selecting the sleep system most suitable for you. However, these products are not intended as a substitute for medical care or equipment. Specific medical conditions and needs should always be addressed with your personal physician or health care provider.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner; for example, to add you to one of our mailing lists.
Cookie and Tracking Technology
This Web Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to this Web Site, and understanding how visitors use this Web Site. Cookies can also help customize this Web Site for visitors. Personal information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.